Episode 64

full
Published on:

20th Jul 2022

Rescripting Employee Experiences with Lindsey Caplan #64

Did you know that organizational change fails 70% of the time?

In the episode, Nick Day is joined on The HR L&D Podcast sofa by screenwriter turned Organizational Psychologist Lindsey Caplan, who helps organizations script and re-script employee experiences to help HR and business leaders script their change efforts for the effect they want.

Lindsey Caplan is an organizational psychologist and communication strategist. She helps HR, Marketing, and Business Leaders script employee experiences that help boost morale, engagement, and retention for the long term via her consultancy, The Gathering Effect.

Lindsey began her career as a comedy writer in Hollywood on shows such as Curb Your Enthusiasm and Malcolm in the Middle. She then started scripting for education companies like DreamWorks Animation and McKinsey.

These experiences helped Lindsey to develop her career to become an organizational Psychologist and Head of Talent Development for successful silicon valley companies like Zendesk, Credit Karma, and Flexport.

The lessons she has learned along the way have helped her to develop a proprietary method she now uses help HR leaders understand why the change they want isn’t being embraced and what to do instead.

In this “Rescripting Employee Experiences” episode with Lindsey Caplan on The HR L&D Podcast, we also explore:

  1. What do the words Human Resources mean to you?
  2. How do you help organizations define, diagnose, and adjust their gatherings to bring people together, maximise employee engagement and help ensure that organisational change programmes stick?
  3. What do you mean by gatherings?
  4. Why are gatherings often poor at resulting in change that sustains?
  5. What is “the gathering effect”?
  6. What is the difference between push and pull, or the “one size fits all versus personalized gatherings” and their effects on outcome & culture?
  7. What are the characteristics that lead to gatherings that last?
  8. Did the recent pandemic reveal any new insights?
  9. Are there any common gathering and change management pitfalls?
  10. What are the Change management and communication best practices you can share with our HR and L&D Listeners?

Links highlighted in this “Rescripting Employee Experiences” episode are included below:

Of course, if you are an HR or L&D Leader listening to this podcast and you have an HR-related vacancy that you would love some specialist human resources recruitment support – please also get in touch with me, Nick Day!  I would love to help show you what a great #HRRecruitment experience feels like!  You can reach out to me directly at nick@jgarecruitment.com or give me a call – 01727800377

www.jgarecruitment.com

Thanks for listening, folks – I look forward to bringing you the next episode of the HR L&D Podcast real soon!

Next Episode All Episodes Previous Episode

Listen for free

Show artwork for The HR L&D Podcast

About the Podcast

The HR L&D Podcast
Leadership, recruitment, culture. Conversations with HR's best
HR gets handed the problems nobody else wants to own. The restructure, the grievance, the engagement survey that came back badly. And then gets asked why people are leaving.

I'm Nick Day. I run an HR recruitment agency, which means I spend most of my week on the phone to HR directors, HR leaders and people leaders talking about what the job is actually like rather than what's written on the job spec. This HR Podcast came out of those calls. I kept hearing things worth repeating, and nobody was repeating them.

Every week I sit down with HR leaders, chief people officers, L&D specialists and the occasional academic who has changed how I think about work and people engagement. We get into leadership, and what happens when someone brilliant at the technical side gets promoted into managing humans.

Employee engagement past the survey score. Diversity, equity and inclusion in a climate where saying those words out loud has become a decision in itself. Pay transparency, talent management, reducing bias in hiring, HR digital transformation and the HCM systems everyone is being sold. And of course we cannot forget HR AI tools and platforms that are flooding the landscape as AI in HR becomes a hot topic every people leader is keen to understand and leverage.

Wellbeing comes up constantly, and it usually turns into the same question. Who looks after the HR team.

I'm not an HR practitioner and I don't pretend to be. I'm the person who hires them, which puts me in a useful position. I get to ask the obvious question that everyone in the room already knows the answer to and nobody says.

No script and no polite version. Mostly it's the conversation you'd have with someone doing your job at a different company, if you ever got the chance to sit down with them.

If you work in HR, people management or L&D, or you're building a career in it, start by subscribing to The HR L&D Podcast. We have had guests including Stephen Covey, Alan Stein Jnr, Andrea Wareham and Dr. Thom Mayer among other HR Leaders who are shaping the future of work and leadership.

Need HR staff? I run JGA Recruitment, an HR and payroll recruitment agency. www.jgarecruitment.com or info@jgarecruitment.com

Want to be on the show? Nick@jgadigital.com

If payroll is closer to your world, I also host The Payroll Podcast, the most listened to payroll show in the world.

Topics include HR leadership, workplace culture, retention, people management, employee engagement, diversity, equity and inclusion, DEI strategy, AI for HR, AI recruitment tools, talent management, HR digital transformation, HCM, staff wellbeing, pay transparency, reducing bias, L&D and HR recruitment.

About your host

Profile picture for Nick Day

Nick Day