The 3 C's to Build High-Performing Teams - Change, Culture & Communication | Curtis Bateman

How to Master Change, Culture & Communication for Leadership Success

In this episode of the HR L&D Podcast, Nick Day sits down with Curtis Bateman, a leadership expert from FranklinCovey, to explore the Three C's of Leadership: Change, Culture, and Communication. These pillars are crucial for leading successful teams in today’s rapidly evolving workplace.

What You'll Learn in This Episode:

• The 4 stages of navigating change: Status Quo, Disruption, Adoption, and Innovation.
• How to build a high-trust culture that fosters creativity and engagement.
• Communication strategies for balancing courage and consideration in tough conversations.
• Why resilience alone isn’t enough and how to equip teams with the right tools and support.
• Actionable leadership tools, including the “Hurdles, Quicksand, and Brick Walls” framework.

Curtis shares practical advice and real-world examples of how leaders can cultivate empathy, build trust, and inspire their teams through change. 

Whether you're managing a large organization or leading a small team, this episode is packed with actionable insights to elevate your leadership game.

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Connect with Curtis: https://www.linkedin.com/in/curtisabateman

Connect with Nick Day: https://www.linkedin.com/in/nickday/

Of course, if you are an HR or L&D professional listening to this podcast and you have an HR, HRIS or L&D related vacancy that you would love some specialist HR recruitment support with – please also get in touch with me! I would love to help show you what a great HR recruitment experience feels like! You can reach out to me directly at nick@jgarecruitment.com or give me a call – 01727800377.

Thanks for listening folks – I look forward to bringing you the next episode of the HR L&D Podcast real soon!

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(00:00) Introduction

(01:16) Navigating Change, Culture, and Communication

(02:32) Defining Human Resources 

(05:08) The Four-Step Change Model

(10:38) Common Obstacles Leaders Face 

(14:36) The Role of Culture in Managing Change

(21:43) Mastering Effective Communication

(24:09) Individualized Communication During Change

(27:00) Emotional Intelligence and Empathy in Leadership

(33:17) Developing Resilience and Its Role in Change

(37:57) The Importance of Leadership Tools and Skills

(40:11) Future Trends in Change and Culture

(41:22) Curtis Bateman’s Journey and Change Methodology

(46:50) Advice for Leaders Facing Change