Episode 145

full
Published on:

7th Jan 2025

The 3 C's to Build High-Performing Teams - Change, Culture & Communication | Curtis Bateman

How to Master Change, Culture & Communication for Leadership Success

In this episode of the HR L&D Podcast, Nick Day sits down with Curtis Bateman, a leadership expert from FranklinCovey, to explore the Three C's of Leadership: Change, Culture, and Communication. These pillars are crucial for leading successful teams in today’s rapidly evolving workplace.


What You'll Learn in This Episode:

  • The 4 stages of navigating change: Status Quo, Disruption, Adoption, and Innovation.
  • How to build a high-trust culture that fosters creativity and engagement.
  • Communication strategies for balancing courage and consideration in tough conversations.
  • Why resilience alone isn’t enough and how to equip teams with the right tools and support.
  • Actionable leadership tools, including the “Hurdles, Quicksand, and Brick Walls” framework.


Curtis shares practical advice and real-world examples of how leaders can cultivate empathy, build trust, and inspire their teams through change. 


Whether you're managing a large organization or leading a small team, this episode is packed with actionable insights to elevate your leadership game.


Hit that like button for more episodes like this!

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Find your ideal candidate with our job vacancy system: https://jgarecruitment.ck.page/919cf6b9ea


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Connect with Curtis: https://www.linkedin.com/in/curtisabateman

Connect with Nick Day: https://www.linkedin.com/in/nickday/



Of course, if you are an HR or L&D professional listening to this podcast and you have an HR, HRIS or L&D related vacancy that you would love some specialist HR recruitment support with – please also get in touch with me! I would love to help show you what a great HR recruitment experience feels like! You can reach out to me directly at nick@jgarecruitment.com or give me a call – 01727800377.


Thanks for listening folks – I look forward to bringing you the next episode of the HR L&D Podcast real soon!


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(00:00) Introduction

(01:16) Navigating Change, Culture, and Communication

(02:32) Defining Human Resources 

(05:08) The Four-Step Change Model

(10:38) Common Obstacles Leaders Face 

(14:36) The Role of Culture in Managing Change

(21:43) Mastering Effective Communication

(24:09) Individualized Communication During Change

(27:00) Emotional Intelligence and Empathy in Leadership

(33:17) Developing Resilience and Its Role in Change

(37:57) The Importance of Leadership Tools and Skills

(40:11) Future Trends in Change and Culture

(41:22) Curtis Bateman’s Journey and Change Methodology

(46:50) Advice for Leaders Facing Change

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About the Podcast

The HR L&D Podcast
Leadership, recruitment, culture. Conversations with HR's best
HR gets handed the problems nobody else wants to own. The restructure, the grievance, the engagement survey that came back badly. And then gets asked why people are leaving.

I'm Nick Day. I run an HR recruitment agency, which means I spend most of my week on the phone to HR directors, HR leaders and people leaders talking about what the job is actually like rather than what's written on the job spec. This HR Podcast came out of those calls. I kept hearing things worth repeating, and nobody was repeating them.

Every week I sit down with HR leaders, chief people officers, L&D specialists and the occasional academic who has changed how I think about work and people engagement. We get into leadership, and what happens when someone brilliant at the technical side gets promoted into managing humans.

Employee engagement past the survey score. Diversity, equity and inclusion in a climate where saying those words out loud has become a decision in itself. Pay transparency, talent management, reducing bias in hiring, HR digital transformation and the HCM systems everyone is being sold. And of course we cannot forget HR AI tools and platforms that are flooding the landscape as AI in HR becomes a hot topic every people leader is keen to understand and leverage.

Wellbeing comes up constantly, and it usually turns into the same question. Who looks after the HR team.

I'm not an HR practitioner and I don't pretend to be. I'm the person who hires them, which puts me in a useful position. I get to ask the obvious question that everyone in the room already knows the answer to and nobody says.

No script and no polite version. Mostly it's the conversation you'd have with someone doing your job at a different company, if you ever got the chance to sit down with them.

If you work in HR, people management or L&D, or you're building a career in it, start by subscribing to The HR L&D Podcast. We have had guests including Stephen Covey, Alan Stein Jnr, Andrea Wareham and Dr. Thom Mayer among other HR Leaders who are shaping the future of work and leadership.

Need HR staff? I run JGA Recruitment, an HR and payroll recruitment agency. www.jgarecruitment.com or info@jgarecruitment.com

Want to be on the show? Nick@jgadigital.com

If payroll is closer to your world, I also host The Payroll Podcast, the most listened to payroll show in the world.

Topics include HR leadership, workplace culture, retention, people management, employee engagement, diversity, equity and inclusion, DEI strategy, AI for HR, AI recruitment tools, talent management, HR digital transformation, HCM, staff wellbeing, pay transparency, reducing bias, L&D and HR recruitment.

About your host

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Nick Day